Last Edited: 25 June 2025

Karri Care – Protecting Your Privacy

At Karri Care, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you consent to the practices outlined in this policy.

What Information We Collect

We may collect the following types of personal information:

• Name, address, phone number, and email address

• Date of birth and emergency contact details

• Health and medical information (as required for support services)

• NDIS plan details or funding arrangements

• Website usage data (e.g. via cookies or analytics tools)

How We Collect Information

We collect information directly from you when you:

• Contact us via our website, phone, or email

• Sign a Service Agreement or enrol in our services

• Provide feedback, complete forms, or attend assessments

• Visit our website (via cookies and analytics)

We may also receive information from third parties with your consent, such as other service providers or health professionals.

Why We Collect Your Information

We collect your personal information to:

• Provide you with safe, tailored disability support services

• Communicate with you about appointments and services

• Meet legal, regulatory, and NDIS requirements

• Improve our services and website functionality

• Respond to feedback, complaints, or concerns

How We Store and Protect Your Information

Your personal information is stored securely in physical and/or digital formats. We use trusted systems and safeguard procedures to prevent unauthorised access, misuse, or disclosure.

Only authorised personnel have access to your information, and we take all reasonable steps to ensure its accuracy and security.

Disclosure of Information

We will not disclose your personal information without your consent, unless:

• It is required or authorised by law

• It is necessary to protect someone’s safety or wellbeing

• It is part of a formal complaint or investigation process

• You have requested we share it with another service provider

Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or outdated.

To make a request, contact us using the details below. We aim to respond within 30 days.

Website Cookies and Analytics

Our website may use cookies or third-party tools (such as Google Analytics) to track site usage and improve user experience. This data is anonymised and does not personally identify you.

You can disable cookies in your browser settings if you prefer not to share this data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.